Frequently Asked Questions
For bracelet links or strap adjustments, customers can visit a nearby watch specialist or retailer to ask for help if they are unfamiliar with the process and don’t have the necessary tools required.
You have the option to cancel your order before it’s dispatched from our warehouse. To cancel the order drop us an email on email@example.com
Yes, at De Valuer we believe in the quality of our goods so our watches come with a 12 month warranty from the date of purchase against all manufacturing defects. Get more warranty related information here
All orders are shipped from our warehouse within 48 hours. Once you receive the shipping confirmation, your product shall be delivered in 3-5 business days. We are constantly working to get your order delivered at the earliest.
An email and an SMS with the tracking number will be sent once the order has been dispatched from our end. You can also track your order here.
We accept the following forms of payment:-
- American Express
We understand that sometimes that the product that you are looking for might not be in stock, this could be due to high demand or an unforeseen situation. If the product that you want is sold out, you can sign up to receive an email notification for when the product is back in stock.